UNCW VoIP Zoom Project
| Bidders ID: | NBD12271888334105681 |
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| Due Date: | Jul 30, 2026 |
| Posted Date: | Jul 1, 2026 |
| Level of Government: | State & Local |
| State: | North Carolina |
| Agency: | State Government of North Carolina |
| Category: |
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| Solicitation Number: | 72-PALG26091 |
| Source: | Members Only |
| Solicitation Number: | 72-PALG26091 |
| Project Title: | UNCW VoIP Zoom Project |
| Description: | The University of North Carolina Wilmington (“UNCW”) is soliciting competitive bids for the implementation of a Zoom Voice and Phone solution to replace its existing Cisco CUCM 14SU3 system. Modern cloud‑based voice platforms offer enhanced capabilities—including simplified management, cloud accessibility, AI‑enabled tools, SMS, and eFax—that will reduce operational complexity while improving service for faculty and staff. |
| Opening Date: | 7/30/2026 2:00 PM |
| Posted Date: | 7/1/2026 |
| Status: | Open |
| Department: | UNC - WILMINGTON |
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Solicitation Number
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72-PALG26091
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Department
UNC - WILMINGTON
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Status Reason
Open
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Opening Date
2026-07-30T14:00:00.0000000
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Posted Date
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2026-07-01T11:11:52.0000000Z
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Primary Commodity Code
Software
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Mandatory Conference/Site Visit
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Special Instructions
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Solicitation Type
*
Select RFP IFB RFI
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Owner
Antoine Glasper
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Description
The University of North Carolina Wilmington (“UNCW”) is soliciting competitive bids for the implementation of a Zoom Voice and Phone solution to replace its existing Cisco CUCM 14SU3 system. Modern cloud‑based voice platforms offer enhanced capabilities—including simplified management, cloud accessibility, AI‑enabled tools, SMS, and eFax—that will reduce operational complexity while improving service for faculty and staff.
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Attachment Preview
STATE OF NORTH CAROLINA
University of North Carolina at Wilmington
Request for Proposal #: 72-PALG26091
UNCW VoIP Zoom Project
Date of Issue: July 1, 2026
Proposal Opening Date: July 30, 2026
At 2:00 PM ET
Direct all inquiries concerning this RFP to:
Antoine Glasper, CPPO
Associate Director, Purchasing Services
Email: glaspera@uncw.edu
Phone: 910-962-3850
Proposal Number: 72-PALG26091
STATE OF NORTH CAROLINA
Request for Proposal #
72-PALG26091
______________________________________________________
For internal State agency processing, including tabulation of proposals, provide your company’s eVP
(Electronic Vendor Portal) Number. Pursuant to G.S. 132-1.10(b) this identification number shall not be
released to the public. This page will be removed and shredded, or otherwise kept confidential, before
the procurement file is made available for public inspection.
This page shall be filled out and returned with your proposal.
Failure to do so may subject your proposal to rejection.
___________________________________________________
Vendor Name
______________________________
Vendor eVP#
Note: For your proposal to be considered, your company (you) must be a North Carolina
registered vendor in good standing. You must enter the vendor number assigned through eVP
(Electronic Vendor Portal). If you do not have a vendor number, register at
https://vendor.ncgov.com/vendor/login
Sealed, mailed responses ONLY will be accepted for this solicitation.
Ver: 11/2021
Proposal Number: 72-PALG26091
STATE OF NORTH CAROLINA
University of North Carolina at Wilmington
Refer ALL Inquiries regarding this RFP to:
Antoine Glasper, UNCW Purchasing Services
glaspera@uncw.edu
Using Agency: UNC-Wilmington
Commodity No. and Description:
81161700 / VoIP Solution
Request for Proposal #: 72-PALG26091
Proposals are due no later than 2:00 pm ET on July 30, 2026
Proposals will be publicly opened via zoom on July 30, 2026 at
3:00 pm ET
EXECUTION
In compliance with this Request for Proposals (RFP), and subject to all the conditions herein, the undersigned Vendor offers and
agrees to furnish and deliver any or all items upon which prices are bid, at the prices set opposite each item within the time
specified herein.
By executing this proposal, the undersigned Vendor understands that false certification is a Class I felony and certifies that:
this proposal is submitted competitively and without collusion (G.S. 143-54),
none of its officers, directors, or owners of an unincorporated business entity has been convicted of any violations of
Chapter 78A of the General Statutes, the Securities Act of 1933, or the Securities Exchange Act of 1934 (G.S. 143-59.2),
and
it is not an ineligible Vendor as set forth in G.S. 143-59.1.
Furthermore, by executing this proposal, the undersigned certifies to the best of Vendor’s knowledge and belief, that:
it and its principals are not presently debarred, suspended, proposed for debarment, declared ineligible or voluntarily
excluded from covered transactions by any Federal or State department or agency.
As required by G.S. 143-48.5, the undersigned Vendor certifies that it, and each of its sub-Contractors for any Contract awarded
as a result of this RFP, complies with the requirements of Article 2 of Chapter 64 of the NC General Statutes, including the
requirement for each employer with more than 25 employees in North Carolina to verify the work authorization of its employees
through the federal E-Verify system.
G.S. 133-32 and Executive Order 24 (2009) prohibit the offer to, or acceptance by, any State Employee associated with the
preparing plans, specifications, estimates for public contracts; or awarding or administering public contracts; or inspecting or
supervising delivery of the public contract of any gift from anyone with a contract with the State, or from any person seeking to do
business with the State. By execution of this response to the RFP, the undersigned certifies, for Vendor’s entire organization and
its employees or agents, that Vendor is not aware that any such gift has been offered, accepted, or promised by any employees
of your organization.
By executing this proposal, Vendor certifies that it has read and agreed to the INSTRUCTION TO VENDORS and the NORTH
CAROLINA GENERAL TERMS AND CONDITIONS. These documents can be accessed from the ATTACHMENTS page within
this document.
Failure to execute/sign proposal prior to submittal may render proposal invalid and it MAY BE REJECTED.
Late proposals shall not be accepted.
COMPLETE/FORMAL NAME OF VENDOR:
STREET ADDRESS:
P.O. BOX:
ZIP:
CITY & STATE & ZIP:
TELEPHONE NUMBER: TOLL FREE TEL. NO:
PRINCIPAL PLACE OF BUSINESS ADDRESS IF DIFFERENT FROM ABOVE (SEE INSTRUCTIONS TO VENDORS ITEM #12):
PRINT NAME & TITLE OF PERSON SIGNING ON BEHALF OF VENDOR:
FAX NUMBER:
Ver: 11/2021
Proposal Number: 72-PALG26091
VENDOR’S AUTHORIZED SIGNATURE*:
Vendor: ______________________________________
DATE:
EMAIL:
VALIDITY PERIOD
Offer shall be valid for at least 90 days from date of bid opening, unless otherwise stated here: ______ days, or if extended by
mutual agreement of the parties. Any withdrawal of this offer shall be made in writing, effective upon receipt by the agency
issuing this RFP.
ACCEPTANCE OF PROPOSAL
If your proposal is accepted, all provisions of this RFP, along with the written results of any negotiations, shall constitute the written
agreement between the parties (“Contract”). The NORTH CAROLINA GENERAL TERMS AND CONDITIONS are incorporated
herein and shall apply. Depending upon the Goods or Services being offered, other terms and conditions may apply, as mutually
agreed.
FOR STATE USE ONLY: Offer accepted and Contract awarded this________ day of __________, 20____, as indicated on
The attached certification, by ____________________________________________________________________.
(Authorized Representative of University of North Carolina at Wilmington
Ver: 11/2021
2
Proposal Number: 72-PALG26091
Vendor: ______________________________________
Contents
1.0 PURPOSE AND BACKGROUND .............................................................................................5
1.1 CONTRACT TERM..................................................................................................................5
2.0 GENERAL INFORMATION.......................................................................................................5
2.1 REQUEST FOR PROPOSAL DOCUMENT .............................................................................5
2.2 E-PROCUREMENT FEE..........................................................................................................5
2.3 NOTICE TO VENDORS REGARDING RFP TERMS AND CONDITIONS ...............................5
2.4 RFP SCHEDULE .....................................................................................................................6
2.5 PROPOSAL QUESTIONS .......................................................................................................6
2.6 PROPOSAL SUBMITTAL .......................................................................................................6
2.7 PROPOSAL CONTENTS ........................................................................................................7
2.8 ALTERNATE PROPOSALS ....................................................................................................8
2.9 DEFINITIONS, ACRONYMS, AND ABBREVIATIONS............................................................8
3.0 METHOD OF AWARD AND PROPOSAL EVALUATION PROCESS.......................................8
3.1 METHOD OF AWARD.............................................................................................................8
3.2 CONFIDENTIALITY AND PROHIBITED COMMUNICATIONS DURING EVALUATION.........8
3.3 PROPOSAL EVALUATION PROCESS...................................................................................9
3.4 EVALUATION CRITERIA ........................................................................................................9
3.5 PERFORMANCE OUTSIDE THE UNITED STATES ...............................................................9
3.6 INTERPRETATION OF TERMS AND PHRASES..................................................................10
4.0 REQUIREMENTS ...................................................................................................................10
4.1 PRICING................................................................................................................................10
4.2 INVOICES..............................................................................................................................10
4.3 FINANCIAL STABILITY ........................................................................................................10
4.4 HUB PARTICIPATION...........................................................................................................11
4.5 BACKGROUND CHECKS.....................................................................................................11
4.6 PERSONNEL.........................................................................................................................11
4.7 VENDOR’S REPRESENTATIONS ........................................................................................11
4.8 AGENCY INSURANCE REQUIREMENTS MODIFICATION .................................................11
5.0 SPECIFICATIONS AND SCOPE OF WORK ..........................................................................12
5.1 GENERAL REQUIREMENTS................................................................................................12
5.2 QUESTIONS TO VENDORS .................................................................................................15
6.0 CONTRACT ADMINISTRATION.............................................................................................16
Ver: 11/2021
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