Contractor Directory > SOMERSET GROUP CONSULTING

SOMERSET GROUP CONSULTINGUpper Marlboro, Maryland

SOMERSET GROUP CONSULTING
(301) 868-5668
11470 Duley Station Rd Upper Marlboro, MD 20772-7952
Fax:301-868-4402
Map & Directions

Products & Services

Contact Center Consulting performance analysis; process review; statistical analysis; technology review; non-call work management; measurements design; project management and implementation; business case financial analysis; and contact center job design.

Keywords

  • Contact Center
  • Customer Service
  • Agent Training
  • Management Training
  • Statistical Studies
  • Strategic Planning
  • Staff Management
  • Acd Selection
  • Cc Mis Support
  • Ccmis Support
  • Business Case
  • Performance Analysis
  • Call Monitoring

NAICS Code(s)

541613
Marketing Consulting Services
561422
Telemarketing Bureaus

Contracts

Name:CenturyTEL
Contract:Call Center Servc
Start:07/21/2000
End:08/23/2003
Value:2,300,000.00
Contact:Phyllis Mayo
Phone:318-512-3733

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