microlog, unique, unique, ivr, interactive voice response unit, call center, call, web-based call center, contact, contact center, management, web enablement, thin client, intelligent routing, skills-based routing, cti, computer telephony integration, soft acds, push pages, web call back, online assistance, voice over ip, internet based call centers, relationship management, call center reports, unified queuing, web collaboration

microlog's unique family of call center products provides a variety of open-architecture solutions for the modern-day contact center such as: computer telephony integration, interactive voice response, web collaboration, intelligent and skills-based routing,unified queuing, media integration including; email, fax, voice, web, and voice-over ip. microlog's systems integration consultation provide the customer with over 30 years of call center experience. the company's professional services encompass the migration of e-commerce into the traditional " call center" environment by web enablement, as well supporting all inbound media, telephone, e-mail, fax, and for contact centers.