Contractor Directory > Contact Center Innovations, LLC

Contact Center Innovations, LLCRichboro, Pennsylvania

Contact Center Innovations, LLC
(215) 630-4825
935 Second Street Pike Richboro, PA 18954-1526
Fax:215-322-0237
Company Website| Map & Directions

Products & Services

CCI is a woman-owned call center management consulting firm. We provide help desk and call center services. We help agencies increase cost-effectiveness, promote communication,integrate information,and transition to next-generation technologies.

Keywords

  • Wosb
  • Edwosb
  • Staff Augmentation
  • Help Desk
  • Contact Centers
  • Call Centers
  • People
  • Process
  • Technology
  • Strategy
  • Process Improvement
  • Project Management
  • Operations
  • Efficiency
  • Scheduling
  • Staffing
  • Training
  • Implementation
  • Governance
  • Ivr
  • Performanc

NAICS Code(s)

541512
Computer Systems Design Services
541519
Other Computer Related Services
541611
Administrative Management and General Management Consulting Services
541612
Human Resources and Executive Search Consulting Services
541613
Marketing Consulting Services
541614
Process, Physical Distribution, and Logistics Consulting Services
541618
Other Management Consulting Services
541690
Other Scientific and Technical Consulting Services
541990
All Other Professional, Scientific, and Technical Services
561110
Office Administrative Services
561421
Telephone Answering Services
561422
Telemarketing Bureaus
561499
All Other Business Support Services
611430
Professional and Management Development Training

Contracts

Name:Verizon Federal Markets - CCI is subcontractor to Verizon
Contract:GS-11K-OOB-JD0005
Start:08/22/2007
End:08/22/2008
Value:200,000
Contact:Dan Patrick
Phone:610-257-7971
Name:Centers for Disease Control - CCI is a subcontractor to Northrop Grumman
Contract:CIMS, WITS
Start:08/23/2007
End:04/01/2012
Value:1,300,000
Contact:Charmaine Graves, CDC, CDC-INFO
Phone:404-498-2387
Name:Centers for Medicaid & Medicare Svcs - 4th tier sub to GDIT
Contract:Driva Solutions Sub
Start:09/23/2012
End:01/04/2013
Value:25,000
Contact:Bill Price
Phone:206-321-0841
Name:Chrysler Daimler subcontracted by Verizon
Contract:Call Center Ops
Start:10/06/2006
End:12/20/2006
Value:175,000 plus expense
Contact:Daniel Patrick
Phone:856-256-8793
Name:Case New Holland
Contract:Optimize Call Ctr
Start:03/15/2005
End:05/01/2005
Value:136,000 plus expense
Contact:Andy Sykes
Phone:717-314-8654
Name:Connextions
Contract:Insource/Outsource
Start:02/23/2007
End:08/15/2007
Value:150,000 plus expense
Contact:Bill Hohns
Phone:407-467-5708

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